Terms and conditions of sale

Registrations and bookings:

You can register at our office, or contact us by e-mail at contact@face-sud.com or by telephone on +33 (0)4 75 87 27 23 during our opening hours to check our availabilities in advance.
We will validate your registration from receipt of the balance outstanding for the service or services. Means of payment accepted: Cash, bank cheques, ANCV (national holiday vouchers), bank transfers.
At the weekends, courses and stays are all-inclusive, and a deposit of 30% is requested from you upon booking. The balance is payable 1 month before the beginning of the stay.
For group registrations, the registering individual commits to informing all participants of the activity contents and the conditions for participation.

Conditions for participation:

Our activities are open to all guests. Nevertheless depending upon the activities and courses, certain conditions should be taken into account: age limit, knowing how to swim and technical or physical level. To know these conditions, please refer to the technical documentation for the courses (which you can consult on our Internet site www.face-sud.com).

For the canyoning activities, it is imperative that you know how to swim. Children not knowing how to or only slightly able to swim should compulsorily be accompanied by an adult (1 children per adult).

You should not be subject to a medical contraindication relating to doing the chosen activity (canyoning, climbing, via ferrata, adventure course).

Important: If you are not subject to a medical contraindication, but are dependent upon particular specific medical care or treatment, or even your state of health necessitates special attention, it is imperative that you tell the instructor before the activity leaves.

Insurance:

We are insured for civil liability for our activities (each instructor also has their own professional indemnity insurance). However, you are strongly recommended to have individual insurance for damage caused or suffered during incidents or accidents not directly related to doing the activities, and not resulting from the fault of an instructor or failure of the equipment.

Gift vouchers:

The beneficiary of a gift voucher must compulsorily contact us 15 days before the date envisaged to ensure our availabilities. For weekends, courses and stays the beneficiary must contact us 1 month before the date envisaged. You can book by e-mail or telephone with Face Sud, by mentioning the gift voucher number. The gift voucher is a valid means of payment with Face Sud. The gift voucher is not non-transferable, and is therefore transmissible to the individual of your choice. The gift voucher cannot be exchanged for money or reimbursed. The gift voucher is valid for 1 year from its date of issue.

The gift voucher is payable by CB (Carte Bleue – credit card), cheque, holiday vouchers, cash or electronic transfer as ordered by the customer.

The gift voucher activity may be substituted for another activity, subject to the value of the latter being lower than or equal to the activity mentioned on the gift voucher. That said, it is possible to complete an activity for a higher amount, by paying the difference. Any alteration takes place by e-mail, by telephone or at our agency in Vallon Pont d’Arc by mentioning the gift voucher number. All alterations should be undertaken 15 days before the date envisaged, to ensure our availabilities. For weekends, courses and stays the beneficiary should contact us 1 month before the date envisaged.

Cancellations:

CANCELLATIONS AND SPECIAL BOOKING CONDITIONS FOR THE CORONAVIRUS CRISIS :
In the event of an obligation to completely cancel an activity for reasons inherent to the covid-19 epidemic, meeting the criteria* mentioned below, the balance will be returned in full.
*Cancellation criteria linked to Covid-19 for a refund of your activity:
– Face Sud Organization is closed for the period of your reservation or is in a maximum alert zone.
– Containment is decreed in your region of origin or destination.
– The closing of borders between your country of origin and your country of destination.
– A quarantine period to be observed when traveling to your destination region.
– A recommendation from your country’s government against non-essential travel to the destination region. (More information from the Ministry of Foreign Affairs is available at https://www.diplomatie.gouv.fr & from the Ministry of Solidarity and Health https://solidarites-sante.gouv.fr).
– You must observe a quarantine period required by a doctor because one or more people in your group is/are positive for the RT-PCR test for Covid-19.

Outside of the periods mentioned above, the standard cancellation conditions apply as indicated below :

For groups of maximum 10 personnes and half-day and full-day activities :

1) If you cancel up to 10 days before the activity :
-> you will be reimbursed 100% of the price paid
2) If you cancel up to 4 days before activity :
-> you will be reimbursed 50% of the price paid
3) If you cancel less than 4 days before the activity :
-> no reimbursement is possible

For groups of above 10 personnes and half-day and full-day activities :

1) If you cancel up to 30 days before the activity :
-> you will be reimbursed 100% of the price paid
2) If you cancel up to 7 days before activity :
-> you will be reimbursed 50% of the price paid
3) If you cancel less than 7 days before the activity :
-> no reimbursement is possible

Last minute reimbursement only takes place in the event of real incapacity to complete the activity, upon presentation of a medical certificate dated no later than the day of the activity. This reimbursement only concerns the individual named in the aforesaid certificate: an exception is made for minor participants, who are the responsibility of the accompanying adult concerned.

Individual cancellation conditions:

The Face Sud instructors reserve the right to cancel an activity for safety reasons (Weather, EDF water releases, floods…) or for all other cases of force majeur. In this case, a replacement activity will be organised as far as possible, or a further date will be offered to you. If the trip cannot be completed, the service is reimbursed in full, without being able to claim any other compensation. ONLY THE INSTRUCTOR IS ENTITLED TO CANCEL AN ACTIVITY IN CASE OF BAD WEATHER.

Meeting times and delays:

A meeting time is systematically communicated to you, whatever the service. For the smooth operation of activities and out of respect towards the other participants, we tolerate a delay of 20 minutes maximum.
BEYOND THIS DELAY, THE INSTRUCTOR(S) LEAVE FOR THE ACTIVITY AND NO REIMBURSEMENTS OR COMPENSATION CAN BE DEMANDED.

Signing this document confirms having read and understood the general and individual conditions of sale and commits you to inform the participants of your group of all of their provisions.